by o6NCIt15wf | Nov 9, 2020 | Articles
I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...
by o6NCIt15wf | Nov 9, 2020 | Articles
In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc. We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....
by o6NCIt15wf | Nov 9, 2020 | Articles
How do you get high-quality products? With high-quality associates, of course! The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization. I...
by o6NCIt15wf | Nov 9, 2020 | Articles
I spent many years in the U.S. Army as a Chief Warrant Office 3 (CW3). I have heard over and over again that leading in the military is easy compared to the leading in the civilian world. I cannot disagree more. In 2009, working a project with The Corporate...
by o6NCIt15wf | Nov 9, 2020 | Articles
When we think of succession planning, we normally think of the CEO when they retire. And, we think about it too late. But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both...
by o6NCIt15wf | Nov 9, 2020 | Articles
Using Table Top Business Simulations™ Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta. The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the...
