• By -o6NCIt15wf

Succession Planning

• Posted on November 9, 2020
• Posted in Articles

When we think of succession planning, we normally think of the CEO when they retire.  And, we think about it too late. But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both short-term and long-term. In other words, what should the job be

• By -o6NCIt15wf

Put Learning Out On The Table

• Posted on November 9, 2020
• Posted in Articles

Using Table Top Business Simulations™ Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta.  The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the computer, out of the book, and working together. In other words, it puts learning out on the table.

• By -o6NCIt15wf

Meetings

• Posted on November 9, 2020
• Posted in Articles

MEETINGS! What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise?  Someone scheduled a meeting! We’ve all been there….. Stop thinking the word “meeting” and ask WHY people are so fed up and resistant to meetings. The answer is simple. People

• By -o6NCIt15wf

Goal Setting

• Posted on November 9, 2020
• Posted in Articles

Goal setting can really be a pain, due in large part to the miserable “rules” out there.  So, with that in mind, let’s break the rules! Here are a few quick tips to make sure the goals you set have a chance of coming to success. Write them down. Make them real to YOU. Set big, scary goals.

• By -o6NCIt15wf

Customer Service: Part 2

• Posted on November 9, 2020
• Posted in Articles

Last week I presented a customer service breakdown.  The situation was showing up at your hotel with reservations and finding they did not have you booked.  Realizing your reservation was missing, they stand there with their great customer service smile and deer in the headlights look, leaving you to fend for yourself. I asked readers to

• By -o6NCIt15wf

Customer Service: It’s What You Do After The Mistake That Matters

• Posted on November 9, 2020
• Posted in Articles

Companies spend a tremendous amount of time, effort, and money on customer service to set themselves apart from the competition. Most of the effort is spent on what to do before we make a mistake. But, it’s what you do after the mistake that matters. Training after training and business book after business book on how to

• By -o6NCIt15wf

What Makes You So Special?

• Posted on November 9, 2020
• Posted in Articles

WHAT MAKES YOU SPECIAL: RISE ABOVE THE CLUTTER! “You have to rise above the clutter.” There is not a marketing consultant out there that has not said this and it is true. Chris Brown from Marketing Resources & Results of Hudson, Ohio talks about setting your business apart from the rest.  As with many things, I was completing

• By -o6NCIt15wf

The Respectful Question

• Posted on November 9, 2020
• Posted in Articles

“JUDGE A MAN BY HIS QUESTIONS RATHER THAN BY HIS ANSWERS.” VOLTAIRE I chuckle every time I see a workshop purporting to teach you listening skills when they do not even approach the subject of how to ask a better question.  I am not sure all the listening skills in the world will help when

• By -o6NCIt15wf

The Fastest Way To Succeed Is To Double Your Failure Rate

• Posted on November 9, 2020
• Posted in Articles

“If you want to increase your success rate, double your failure rate.” This quote by Thomas Watson tells a true story.  Failure means you are alive, thinking, and doing things. Good mistakes are measured when you look inside yourself say – Oops! – laugh and try again. When I was teaching combat tactics as a helicopter flight instructor in the

• By -o6NCIt15wf

Pushing Credit Down

• Posted on November 9, 2020
• Posted in Articles

As a leader do you push credit down to your team, or do you keep it all?  As John Maxwell points out, when you try and keep others down, you go down with them. But, when you pull others up, you go up with them. This is a great example of pushing credit down. Leaders that get credit