Blog

Why We Hate Meetings And What To Do About It

From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor...

Customer Service

I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...

The Speed Of The Leader Is The Speed Of The Team

In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc.   We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....

Succession Planning

When we think of succession planning, we normally think of the CEO when they retire.  And, we think about it too late. But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both...

Put Learning Out On The Table

Using Table Top Business Simulations™ Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta.  The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the...

Meetings

MEETINGS! What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise?  Someone scheduled a meeting! We've all been there..... Stop thinking the word “meeting” and ask WHY people are so fed up and...

Goal Setting

Goal setting can really be a pain, due in large part to the miserable “rules” out there.  So, with that in mind, let’s break the rules! Here are a few quick tips to make sure the goals you set have a chance of coming to success. Write them down.Make them...

Customer Service: Part 2

Last week I presented a customer service breakdown.  The situation was showing up at your hotel with reservations and finding they did not have you booked.  Realizing your reservation was missing, they stand there with their great customer service smile and deer in...

Why We Hate Meetings And What To Do About It

From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor...

Customer Service

Customer Service

I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...

The Speed Of The Leader Is The Speed Of The Team

In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc.   We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....

Succession Planning

When we think of succession planning, we normally think of the CEO when they retire.  And, we think about it too late. But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both...

Put Learning Out On The Table

Using Table Top Business Simulations™ Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta.  The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the...

Meetings

MEETINGS! What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise?  Someone scheduled a meeting! We've all been there..... Stop thinking the word “meeting” and ask WHY people are so fed up and...

Goal Setting

Goal setting can really be a pain, due in large part to the miserable “rules” out there.  So, with that in mind, let’s break the rules! Here are a few quick tips to make sure the goals you set have a chance of coming to success. Write them down.Make them...

Customer Service: Part 2

Last week I presented a customer service breakdown.  The situation was showing up at your hotel with reservations and finding they did not have you booked.  Realizing your reservation was missing, they stand there with their great customer service smile and deer in...