Mos Muneris®:
Transforming Customer Service Through SimulationImprove your team’s customer service skills with Mos Muneris®—the world’s first customer service business simulation.
This immersive, hands-on experience is designed specifically for executives, HR professionals, and business owners who want to instill the essential habits that lead to exceptional service delivery and long-term customer loyalty.
Why Mos Muneris®?
Outstanding customer service is a strategic differentiator. Mos Muneris® puts your team in the driver’s seat of a simulated company, allowing them to navigate real-world challenges, collaborate on solutions, and practice the behaviors that lead to remarkable customer experiences.
It’s not a lecture. It’s a lab. And your team will walk away with noticeable improvements.
The Four Habits of Exceptional Customer Service
Mos Muneris® focuses on developing four foundational habits that drive consistent, high-quality service:
Company Policy
Employee Training
Training is more than onboarding. It’s an ongoing commitment to equipping employees with the confidence, clarity, and tools they need to serve well. In the simulation, your team experiences firsthand how gaps in training can derail service and how investing in it drives results.
Service Recovery
Even great organizations drop the ball. What matters most is how they respond. Mos Muneris® teaches teams how to turn service breakdowns into trust-building opportunities. Participants practice real-time problem-solving and learn how to recover relationships, not just resolve issues.
Employee Empowerment
Empowered employees make empowered decisions. This habit explores the systems, trust, and leadership necessary to allow front-line staff to act with confidence. Your team will see the direct link between autonomy and better outcomes, for both the business and the customer.
Who It’s For
Mos Muneris® is ideal for:
Executives
looking to cultivate a service-forward culture.
HR professionals
enhancing professional development programs
Business owners
focused on customer retention and brand loyalty.
Customer Service Professionals
looking to enhance their customer service delivery
The simulation works best with teams of 9 to 40 people and is led by certified Aegis360 facilitators. It can be led in person, as a virtual simulation, or as a hybrid of both.
After the Simulation
The Mos Muneris® experience doesn’t end with the simulation. Your team will walk away equipped to:
Identify gaps in current service processes
Implement new behaviors and strategies immediately
Reinforce a shared language and vision for service excellence
We want to ensure your team leaves with the skills necessary to apply what they’ve learned and sustain the results.
Ready to Build a Habit of Great Service?
If you’re ready to move from “good intentions” to proven habits, Mos Muneris® is your catalyst.
Let’s talk about bringing this experience to your team.