I spent many years in the U.S. Army as a Chief Warrant Office 3 (CW3). I have heard over and over again that leading in the military is easy compared to the leading in the civilian world. I cannot disagree more. In 2009, working a project with The Corporate...
When we think of succession planning, we normally think of the CEO when they retire. And, we think about it too late. But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both...
Using Table Top Business Simulations™ Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta. The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the...
MEETINGS! What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise? Someone scheduled a meeting! We've all been there..... Stop thinking the word “meeting” and ask WHY people are so fed up and...
Goal setting can really be a pain, due in large part to the miserable “rules” out there. So, with that in mind, let’s break the rules! Here are a few quick tips to make sure the goals you set have a chance of coming to success. Write them down.Make them...
Last week I presented a customer service breakdown. The situation was showing up at your hotel with reservations and finding they did not have you booked. Realizing your reservation was missing, they stand there with their great customer service smile and deer in...
Companies spend a tremendous amount of time, effort, and money on customer service to set themselves apart from the competition. Most of the effort is spent on what to do before we make a mistake. But, it's what you do after the mistake that matters....
WHAT MAKES YOU SPECIAL: RISE ABOVE THE CLUTTER! “You have to rise above the clutter.” There is not a marketing consultant out there that has not said this and it is true. Chris Brown from Marketing Resources & Results of Hudson, Ohio talks about...
“JUDGE A MAN BY HIS QUESTIONS RATHER THAN BY HIS ANSWERS.” VOLTAIRE I chuckle every time I see a workshop purporting to teach you listening skills when they do not even approach the subject of how to ask a better question. I am not sure all the listening skills...
As a leader do you push credit down to your team, or do you keep it all? As John Maxwell points out, when you try and keep others down, you go down with them. But, when you pull others up, you go up with them. This is a great example of pushing...