It’s been said for several years that respect is an active process. But within that process we are finding both passive and active respect. I was recently working with a group in a workshop I conduct called, “Crash the Barrier; Build the Team™”. I was not only working...
FROM OUR FRIENDS AT EXPERIENCEPOINT We’ve written numerous posts on how design thinking can help HR teams with a variety of challenges. Judging by recent media coverage, it looks like the People Ops industry is getting the message. HR seems to be embracing design...
I hear at least one of these daily..... Why is there so much pain and agony in hiring new employees?They interviewed perfectly, then turned out to be terrible.I have no idea what questions to ask.We need someone now!We needed someone right away then hired the wrong...
Business Learning: Did the 10 in 70-20-10 become 10 because it just sucked so badly? My good friend and fellow Celemi facilitator, James Van Der Westhuizen, from South Africa, is this week's guest columnist. He is really giving us something to think about regarding...
This week's article continues on the topic of interviewing. Katherine Burik, discusses the process of putting together an interview strategy. A good job interview is more than asking questions You posted the job. You have resumes. Three candidates arrive on Monday....
Also known as the Interview Doctor, Katherine Burik is part of the Aegis team specializing in interview techniques that produce outstanding hiring results. We are proud to be featuring one of her articles this week. "Terrible" is such an awful word. I don't mean to...
From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor...
I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...
In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc. We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....
How do you get high-quality products? With high-quality associates, of course! The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization. I...