by Diana Silveira | Nov 9, 2020 | Articles
Also known as the Interview Doctor, Katherine Burik is part of the Aegis team specializing in interview techniques that produce outstanding hiring results. We are proud to be featuring one of her articles this week. “Terrible” is such an awful word. I...
by Diana Silveira | Nov 9, 2020 | Articles
From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor...
by Diana Silveira | Nov 9, 2020 | Articles
I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...
by Diana Silveira | Nov 9, 2020 | Articles
In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc. We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....
by Diana Silveira | Nov 9, 2020 | Articles
How do you get high-quality products? With high-quality associates, of course! The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization. I...
