From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio.
Meetings. We need them but we hate them. Why? Because we neither know how to run them nor participate in them. As a result, they drain the battery of your organization instead of being an effective and efficient instrument for propelling business success. It’s easy to say that we hate meetings because they are too long, or because they are too many. This
I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or provider. While on the delivery side, this is true. However, what is overlooked is whether we are setting up the employee for failure. The leadership must see to it that they are preparing employees for success, specifically as it will apply to customer service.
The best illustration of this
When we think of succession planning, we normally think of the CEO when they retire. And, we think about it too late.
But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both short-term and long-term. In other words, what should the job be for your replacement? It’s also the chance to identify opportunities the company might take advantage of as a result of a change in leadership. In other words, what should the number one job be for your
What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise? Someone scheduled a meeting! We’ve all been there…..
Stop thinking the word “meeting” and ask WHY people are so fed up and resistant to meetings. The answer is simple. People at the core feel that a poorly run meeting is disrespectful to them, their time, and their intelligence. Put simply, they are frustrated.
Here are some “Ned-isms” on running successful meetings:
Rule #1 Pre-read
Notes or discussion items should be read
“Judge a man by his questions rather than by his answers.” Voltaire
I chuckle every time I see a workshop purporting to teach you listening skills when they do not even approach the subject of how to ask a better question. I am not sure all the listening skills in the world will help when you have asked the wrong question, or worse, a disrespectful question.
Have you ever walked away from a conversation and said, “Man, can that person ever communicate!” In retrospect, they communicated very little; however, they asked outstanding
“If you want to increase your success rate, double your failure rate.”
This quote by Thomas Watson tells a true story. Failure means you are alive, thinking, and doing things. Good mistakes are measured when you look inside yourself say – Oops! – laugh and try again.
When I was teaching combat tactics as a helicopter flight instructor in the Army, I would have students flying along looking for the landing zone in the make-believe battlefield. They would get confused – freeze – and just keep going, flying right over the make-believe enemy and
As a leader do you push credit down to your team, or do you keep it all?
As John Maxwell points out, when you try and keep others down, you go down with them. But, when you pull others up, you go up with them. This is a great example of pushing credit down. Leaders that get credit for work the team does but do not share it, or do not give credit when a team member has done something extra are missing the boat.
Years ago when I was a helicopter