Blog

Meetings

MEETINGS! What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise?

Read More »

Goal Setting

Goal setting can really be a pain, due in large part to the miserable “rules” out there.  So, with that in mind, let’s break the rules!

Read More »

Customer Service: Part 2

Last week I presented a customer service breakdown.  The situation was showing up at your hotel with reservations and finding they did not have you

Read More »

The Respectful Question

“JUDGE A MAN BY HIS QUESTIONS RATHER THAN BY HIS ANSWERS.” VOLTAIRE I chuckle every time I see a workshop purporting to teach you listening

Read More »

Pushing Credit Down

As a leader do you push credit down to your team, or do you keep it all?  As John Maxwell points out, when you try and keep others

Read More »

Building Culture

I have read this article about 6 times. First off it is brilliantly written. Second this talks about building culture in an organization. As you

Read More »

Monday Moments 6/13/2016

“Keep your fears to yourself, but share your inspiration with others.” -Robert Lewis Stevenson Ned’s Note-I am not in total agreement with this however, don’t

Read More »