by o6NCIt15wf | Nov 9, 2020 | Articles
From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor...
by o6NCIt15wf | Nov 9, 2020 | Articles
I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or...
by o6NCIt15wf | Nov 9, 2020 | Articles
In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc. We talked about how trust, accountability, and how learning from our mistakes makes us better leaders....
by o6NCIt15wf | Nov 9, 2020 | Articles
How do you get high-quality products? With high-quality associates, of course! The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization. I...
by o6NCIt15wf | Nov 9, 2020 | Articles
I spent many years in the U.S. Army as a Chief Warrant Office 3 (CW3). I have heard over and over again that leading in the military is easy compared to the leading in the civilian world. I cannot disagree more. In 2009, working a project with The Corporate...
