Design Thinking Could Solve Your Employee Engagement Woes

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FROM OUR FRIENDS AT EXPERIENCEPOINT We’ve written numerous posts on how design thinking can help HR teams with a variety of challenges. Judging by recent media coverage, it looks like the People Ops industry is getting the message. HR seems to be embracing design thinking as a way to solve a myriad of workforce problems.

The Pain And Agony Of Hiring New Employees

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I hear at least one of these daily….. Why is there so much pain and agony in hiring new employees? They interviewed perfectly, then turned out to be terrible. I have no idea what questions to ask. We need someone now! We needed someone right away then hired the wrong person. They just didn’t fit.

Do You Have An Interview Strategy?

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This week’s article continues on the topic of interviewing.  Katherine Burik, discusses the process of putting together an interview strategy. A good job interview is more than asking questions You posted the job. You have resumes. Three candidates arrive on Monday. You are all set!!! If only it was that easy. You are missing a crucial step.

Are You A Terrible Interviewer?

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Also known as the Interview Doctor, Katherine Burik is part of the Aegis team specializing in interview techniques that produce outstanding hiring results.  We are proud to be featuring one of her articles this week. “Terrible” is such an awful word.  I don’t mean to insult anyone.  I really don’t.  But now that I have your attention

Why We Hate Meetings And What To Do About It

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From time to time we have a guest blogger. This week our guest is Eric Camulli, Vice President of Marketing and Product Management at 7 Signal in Akron, Ohio. Meetings. We need them but we hate them. Why? Because we neither know how to run them nor participate in them.  As a result, they drain the battery of your

Customer Service

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I have long held that customer service is first and foremost a leadership activity, not a front-line activity. This, of course, is counter-intuitive. We think customer service stays with the person delivering the service such as the nurse, waiter, sales associate or provider. While on the delivery side, this is true.   However, what is

The Speed Of The Leader Is The Speed Of The Team

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In this final video series with The Corporate University at Kent State Stark, I interviewed Riley Lochridge, then, President and CEO of ComDoc.   We talked about how trust, accountability, and how learning from our mistakes makes us better leaders. Listen to what he had to say…

Getting High-Quality Products With High-Quality Associates

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How do you get high-quality products?  With high-quality associates, of course! The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization.  I interviewed Bob Shearer, then, President and CEO of Shearer’s Snacks.   We reviewed how the organization gets to high-quality products, which included this intriguing