How do you get high-quality products? With high-quality associates, of course!
The third video in my CEO project series with The Corporate University at Kent State Stark discusses how to maintain high-quality within the organization. I interviewed Bob Shearer, then, President and CEO of Shearer’s Snacks. We reviewed how the organization gets to high-quality products, which included this intriguing fact: if you don’t want to sit and eat with an individual, then you may not want them to work for you.
Listen to what he had to say…..
I spent many years in the U.S. Army as a Chief Warrant Office 3 (CW3). I have heard over and over again that leading in the military is easy compared to the leading in the civilian world. I cannot disagree more.
In 2009, working a project with The Corporate University at Kent State Stark, I recorded a series of videos, interviewing three CEOs. We talked about a variety of topics from leadership to succession planning.
In this interview with Trina Cutter, President, and CEO of Western Reserve Public media we talked about strategy
When we think of succession planning, we normally think of the CEO when they retire. And, we think about it too late.
But succession planning is the perfect opportunity to be proactive and consider the challenges your successor will need to prepare for, both short-term and long-term. In other words, what should the job be for your replacement? It’s also the chance to identify opportunities the company might take advantage of as a result of a change in leadership. In other words, what should the number one job be for your
Using Table Top Business Simulations™
Lecture. Testing. Prototyping. Modeling. Practice. Rehearsal. Beta. The best way to learn and practice a complex set of tasks and skill building is to simulate. Table Top Business Simulations™ gets participants off the computer, out of the book, and working together. In other words, it puts learning out on the table.
Simulations have been around for centuries. Here are a few examples:
Generals would roll out a map in their tent then work through various situations to figure out the best strategy to win the battle. Large topographically accurate
What causes you to run INTO a burning building as fast as you can, pulling your hair out and praying for your own demise? Someone scheduled a meeting! We’ve all been there…..
Stop thinking the word “meeting” and ask WHY people are so fed up and resistant to meetings. The answer is simple. People at the core feel that a poorly run meeting is disrespectful to them, their time, and their intelligence. Put simply, they are frustrated.
Here are some “Ned-isms” on running successful meetings:
Rule #1 Pre-read
Notes or discussion items should be read
Goal setting can really be a pain, due in large part to the miserable “rules” out there. So, with that in mind, let’s break the rules!
Here are a few quick tips to make sure the goals you set have a chance of coming to success.
Write them down.
Make them real to YOU.
Set big, scary goals.
Better to aim too high and miss than aim too low and hit it.
Share the goal with people that will support you in your effort to achieve it.
Set goals in different areas of your life, keep things balanced.
Last week I presented a customer service breakdown. The situation was showing up at your hotel with reservations and finding they did not have you booked. Realizing your reservation was missing, they stand there with their great customer service smile and deer in the headlights look, leaving you to fend for yourself.
I asked readers to let me know how they think the hotel should address the error. Here are two responses I received.
Front Desk Personnel should:
Suggest you have dinner “on them” in the hotel restaurant and see if any cancellations